clickTRUE Digital Marketing Blog

Top 5 Malaysia CRMs (listed as MDEC’s Digital Solution Provider)

Let’s debunk a myth upfront: CRMs are no longer solutions to be considered in the future. That future is now.

If you haven’t heard, our government through the Ministry of Finance (MOF) is working together with Bank Simpanan Nasional, SME Bank and Malaysia Digital Economy Corporation (MDEC) in managing the grant to eligible Small & Medium Enterprises (SMEs) to adopt digitalization in daily operations.

MDEC believes in the necessity of propelling your business digitally through this period of global transformation - and with no strings attached - we believe the same too.

We believe that you should consider this opportunity to future-proof your business. Not only will it enhance your working experience, but it will also accelerate your process to attend to the needs of your customers too.

You see, consumers today are expecting a seamless experience at every stage of their buyer's journey. From the moment they subscribe to a company newsletter to their first conversation with a salesperson, to the final product demo before making a purchase decision, they are expecting every interaction to be personal and contextual.

These heightened expectations are happening now as everyone is #stayingathome, and even YOU are working remotely too. 

In other words, it’s more important now than ever for every business to have a powerful, easy-to-use solution to rise to your customers’ expectations.

If you can afford it (but still don’t think you need it), think about all the additional initiatives you can do with the extra time!

These improvements don't just enable sales leaders to increase the productivity of their team, they empower sales operation professionals to unlock new levels of efficiency across the company's entire sales process too.

  • No more complicated spreadsheets 

  • Manage your pipeline on a clean visual dashboard

  • Track customer interaction automatically

  • Reduce miscommunication with colleagues

  • Track employee progress

  • Help more customer in a shorter time

With that being said, you should check out the SME Business Digitization Grant to find a CRM solution. There are two more batches left!

In order to help you, we’ve listed the TOP 5 CRM here that are part of the list. Below are how they brand themselves - check them out!


Second CRM

Second CRM offers easy to use tools for SME businesses to Go Digital and allows everyone in the company to be on a Common Digital Platform, regardless of one’s functional role and then additional permissions can be assigned only to the specific users, depending upon their roles like sales and customer service.

Why you might prefer Second CRM:

  • support all Asian languages, currencies, taxation, other local regulation

  • supports customers in all Asian languages, using email, local phone number or even on Whatsapp

  • works with most of the Asian providers for cloud, SMS, email, payroll, accounting and payment

  • FREE Trial Available


Here’s a recommendation we found on Quora:



First Link

First Link's Bee Solution is a new era mobile office highlights on Be Effective and Efficient. The solution focuses on managing customer databases to generate actionable insight about customers and improve customer retention and sales resources management to enhance sales team productivity.

Why you might prefer First link:

  • You get a dedicated Account Manager

  • Easy to implement automation tools and meaning

  • Regular public workshops

  • On-site Users Training


Salesforce CRM is easy to use for small businesses and large scale enterprises. Their approach has helped to make Sales Cloud the world’s number 1 CRM system. But Salesforce doesn’t start and end with CRM for Sales and Marketing. Their platform enables you to manage all interactions with your customers and prospects, so your organization can grow and succeed. 

Why you might prefer Sales Force:

  • Real-time performance charts and account insights

  • Instant Alerts

  • Automated marketing

  • Demo videos to help you get on-board

  • FREE Trial Available

Centra Hub

CentraHub provides services including Trend Analysis, Customer Behaviour Analysis, Product Price Books, Task Management, Sales Order and Invoicing Workflows Dashboard. Their vertical-specific CRM software solutions are equipped to handle all the unique service-based companies' unique requirements and would help businesses improve their workflows, resulting in customer satisfaction.

Why you might prefer Centra Hub:

  • Engineered for automotive, courier management, education, real estate, retail and more

  • Customer service platform for ticket management

  • Dealership Management System (DMS) for simplified automotive inventory, marketing, sales and service management

  • FREE Trial Available


A recommendation we found on Quora:



Claritas CRM

Claritas CRM's primary capability pillars are marketing, sales and support. Marketing team uses CRM tools to target prospects, develop campaigns and manage leads. Sales representative then uses it to automate sales activities including contacts, accounts, opportunities, pipeline management and sales forecasting.

Why you might prefer Claritas CRM:

  • 100% Secure Web Solution

  • Track partners & competitors

  • Cloud Redundancy and Disaster Recovery

  • Includes customer self-help portal

  • FREE trial available


View the whole list of available CRMs here.

If you’re interested to know more about the grant, eligibility, and steps to apply. We’ve prepared a step-by-step guide to have your questions answered.


MDEC's Digitalisation Grant

Once again, we’re not part of the technology solution provider (TSP). We prepared this article because it’s a great consideration, and we care about the future and sustainability of your business. 

We’re advocates for digitalization, through our decade of experience and partnership with HubSpot. Anyhow, if you’re interested to learn about HubSpot’s CRM. You know how to reach us!